Delayed or damaged baggage
This applies if your luggage does not show up on arrival
Notification of delayed or lost luggage must be made directly at the airport when you have arrived at your destination. There, the traveler fills in a PIR report (Property Irregularity Report).
The arrival airport will then actively search for your luggage and you will be contacted as soon as the luggage has been found. The airport and the traveler will then agree on where and when the luggage is to be delivered.
No compensation is paid for delayed luggage on the return journey. Then the traveler can instead apply for compensation from his insurance company.
If the luggage is delayed and the traveler is not at home (where the traveler is registered), only the most necessary items will be reimbursed. The compensation is also based on how long the traveler has been without the items. It is recommended to always save the original receipt that is sent to customer service, as these will be the basis for any compensation. Please note that compensation is not paid for money, electronics, valuable items, jewellery, alcohol/tobacco and medicine regardless of how long the baggage is delayed. For the replacement of any branded items, a deduction of 50% of the purchase price is made.
If the traveler’s luggage has been on the road for 21 days or more, you have the opportunity to request compensation for the contents of your luggage as it is now counted/classified as ”Lost luggage”.